If you're setting up a high-performance call center, you know the stakes. As a business owner or IT leader, you're not just buying headsets—you're investing in advanced call center technologies that support a scalable, long-term solution. Downtime, low audio clarity, or uncomfortable gear? That's not an option when client satisfaction is everything.
Enter the Nuroum HP31D—a headset that's been turning heads in enterprise circles and tech communities alike. Most recently, Singapore-based YouTube tech reviewer @Joben, known for his real-world tests, gave it a glowing review after running it through a series of highly realistic and noisy stress tests.
"This thing feels exactly like a $500-$600 headsets. Very premium quality. There's nothing I can complain about."
So, what makes this headset stand out in a crowded field of so-called working solutions for call center? Let's take a closer look.
Advanced Call Center Technologies That Define the Nuroum HP31D
The Nuroum HP31D integrates advanced call center technologies that enhance daily operations from top to bottom. A standout feature is its dual ENC (Environmental Noise Cancellation) microphones, which provide crystal-clear communication.
Dual-Mic ENC vs. Traditional ANC – A Clearer Call Center Experience
According to TechRadar, ENC works by capturing environmental noise through an outer microphone and canceling it with digital signal processing—making conversations clearer without sacrificing voice fidelity.
Unlike traditional ANC (Active Noise Cancellation), which often muffles both background noise and your voice, ENC focuses on removing only ambient distractions while preserving voice quality.
That's the power of dual-mic ENC—it delivers top-tier clarity, which is essential for any serious enterprise call center solution.
Real-World Testing: How It Performs in Noisy Call Center Environments
In the video, Joben took the HP31D onto the busy streets of Singapore—right by heavy traffic and chirping birds—to push its ENC tech to the limit.
"Even now so noisy right here, I can even hear like cars zooming by, you know, all the birds chirping and shot. But with this headset, I can I can barely hear anything on the background. It automatically cancel off."
This is where dual ENC truly shines. Background noise is suppressed without making voices sound robotic or distant. That's vital for virtual contact center agents who operate in environments where total silence is a luxury.
"This thing has a background noise remover to make sure you sounds really clear all the time."
He said this with an admiring smile on his face, lightly tapping the headset with his finger, excited like he had just discovered a treasure.
Driving Virtual Call Center Solutions with Advanced ENC Tech
In a contact center, this kind of clarity can reduce miscommunication, speed up resolutions, and improve customer satisfaction—all critical components of help desk solutions.
A survey by IRIS Clarity found that 89% of Contact center agents say background noise negatively impacts call quality, communication, and issue resolution time. Similarly, research by 4PSA shows that clear, noise-free calls build trust and boost satisfaction.
By filtering out ambient noise and ensuring crystal-clear voice transmission, the HP31D empowers enterprise to focus, resolve issues faster, and deliver a superior customer experience. For business leaders, this means reduced call handling times, fewer customer complaints, and improved team efficiency—all critical factors in driving long-term growth and client satisfaction.
Ergonomic Comfort Tailored for Enterprise Call Center Solutions
One of the most common complaints in Support centers? Headset fatigue. When employee wear the same gear for hours, comfort matters just as much as sound.
Agent-Friendly Design for Long-Term Wear
To reduce discomfort and improve productivity, Nuroum includes three comfort-focused innovations:
Ultra Soft Protein Leather Comfort that works overtime. Soft, skin-friendly protein leather cushions your ears with cloud-like comfort—perfect for long meetings and daily calls.
250° Swivel Earcups Stay flexible. Stay focused. The earcups rotate up to 250°, making them easy to adjust without removing the headset. Whether your team prefers single-ear monitoring or full immersion, this flexibility keeps them comfortable.
A Stretchable Headband One fit. Every team. The stretchable headband adapts to all head shapes and sizes, evenly distributing weight without pressure. Lightweight, balanced, and shift-ready.
Reducing Turnover and Hardware Costs with Smarter Design
Long-term wear isn't just about comfort—it impacts retention and cost. Comfortable agents perform better, stick around longer, and require fewer replacements due to discomfort or gear fatigue.
A study by Cornell University found that workers who received ergonomic products and training reported a 40% decline in musculoskeletal problems within eight months.
Moreover, investing in ergonomic equipment can result in substantial cost savings. For example, if a 100-person team experiences a 20% annual headset replacement rate due to discomfort, with each headset costing $150, the additional expense amounts to $3,000 annually. By investing in ergonomically designed headsets that cost $30 more per unit but reduce the replacement rate by 80%, organizations can achieve significant long-term savings.
Investing in better design leads to a more stable, more efficient working solutions contact centers. The HP31D's comfort-focused design not only enhances agent performance but also significantly reduces replacement costs, making it a smart long-term investment.
Long Battery Life & Fast Charging: Powering the Virtual Call Centers Revolution
Battery life plays a crucial role in virtual call centers reliability. A headset that dies mid-shift is a productivity killer.
45-Hour Battery Life for Extended Shifts in Enterprise Call Centers
In high-demand environments like global Support centers and enterprise support teams, uptime is non-negotiable. Devices must power through extended hours without compromising performance. The HP31D headset delivers where it matters most: up to 35 hours of talk time and 45 hours of music playback on a single charge.
In the video, Joben was clearly impressed during his battery test, highlighting his surprise:
"So the battery in this can last up to 35 hours. All right, you heard that right? 35 hours of constant meeting."
"This thing can last up to 45 hours. That is really insane."
This level of endurance isn’t just impressive—it’s strategic. A typical customer service center agent works in shifts ranging from 8 to 12 hours, often across rotating schedules and time zones. With HP31D, a single charge can span an entire workweek, enabling seamless handoffs between global teams in follow-the-sun support models.
Fast Charging Minimizes Downtime and Backup Device Needs
Even with heavy use, fast charging keeps you online. According to Rtings, headsets that charge to 50% in under 60 minutes are 37% more likely to be used continuously in enterprise settings.
The HP31D fits that criteria:
"You guys can get this charged up in 2 hours time just in time for your meeting."
From Tier-1 support agents in Manila to escalation engineers in Dublin, virtual support teams demand gear that adapts to nonstop global operations, erratic schedules, and high call volumes. The HP31D's extended battery and quick charge capability make it a natural fit.
Streamlining Enterprise Workflows with Bluetooth 5.4 Multipoint Connectivity
In today's multichannel Customer service centers, switching devices fast is essential. The HP31D delivers this seamlessly with Bluetooth 5.4 multipoint connectivity.
Seamless Device Switching for Improved Call Centers Workflow Efficiency
Bluetooth 5.4 introduces enhanced connection stability, reduced interference, and improved energy efficiency. According to Bluetooth.com, version 5.4 allows for higher broadcast capacity and optimized LE Audio, making it ideal for enterprise devices.
Compared to the majority of on-market Customer service center headsets that still use Bluetooth 4.2 or 5.0, the HP31D is ahead of the curve. That means:
Quicker and smoother device switching
Fewer disconnections
Lower latency between calls or tasks
Why Does Dual Pairing Transform Workflows?
Scenario 1: While working on a ticket via PC → Phone rings → Headset auto-switches to the call → After hanging up, instantly resumes PC audio.
Scenario 2: During a tablet training session → Teams message arrives on PC → One-tap the earcup to take the call seamlessly.
Why the Nuroum HP31D Is the First Choice for Virtual Call Center Solutions
Whether you're running an in-office setup or managing a virtual customer service center, the Nuroum HP31D has proven itself to be a reliable partner.
Here's a quick breakdown of why it's becoming the go-to for enterprise call centers solutions:
✅Dual-mic ENC eliminates background distractions while keeping your voice clear.
✅Superior sound quality with full-range audio.
✅True comfort with padded cushions and an adjustable, pressure-free band.
✅Insane battery life (up to 45 hours) and fast recharging.
✅Bluetooth 5.4 with multipoint pairing to support flexible, hybrid workflows.
Ready to upgrade your gear? Explore the Nuroum HP31D and see how it aligns with your call center solutions roadmap.
FAQ
Q: Is the Nuroum HP31D compatible with Support center software like Zoom, Teams, or Salesforce? Absolutely. It works seamlessly with all major communication platforms and CRMs. Plug-and-play simplicity.
Q: Does the headset come with a charging stand? Yes, the HP31D includes a charging stand for convenient charging and desktop storage.
Q: Can I connect the HP31D to a Cisco IP phone (desk phone)? No, HP31D can only be connected to electronic devices such as smartphones, tablets, or computers.
Q: Can I use it directly with a USB-A or USB-C port without the HP31D headset dongle？ No. The HP31D does not support direct USB-A or USB-C audio without the dongle. Audio must go through the dongle, USB A/type-C cable, or Bluetooth 5.4.
Q: How can I put my work headset into pairing mode? Upon powering on the headset for the first time, it will automatically enter pairing mode. If you wish to re-enter pairing mode, simply press the MFB button and the volume up button simultaneously.
The Nuroum HP31D isn't just a headset. It's the productivity tool your virtual call center team needs—day in and day out.
