How To Fix Zoom Error Code 10004 (Must Read Guide for 2023)

NUROUM | March 18, 2023
Facebook LinkedIn Twitter

As we all know, Zoom Program Software is a powerful application mainly used for formal video conferencing and online meetings. After installing Zoom, some users have asked, "How to fix Zoom error code 10004".

However, like any software, Zoom installed on a PC can encounter errors that prevent users from accessing its features. One such error is Zoom error code 10004, which can cause frustration and inconvenience for those trying to use the platform.

In this guide, we will provide an overview of Zoom error code 10004 and offer some solutions to fix the issue, ensuring that you can continue using Zoom without interruptions in 2023.

What Is Zoom?

Zoom is a free app that is very popular worldwide and widely used for remote work, distance learning, and social networking. Zoom is a cloud-based communication program that allows users to participate in virtual video and audio conferences, live chat, and screen sharing. Video communications company Zoom is responsible for developing a software suite called Zoom.

What does Zoom Update Error Code 10004 Mean?

The Zoom client update issue is related to Zoom update error code 10004. When users participate in a Zoom call, a question will pop up, preventing them from joining a Zoom meeting. The Zoom client cannot connect to the Zoom server, which is the cause of this issue. This issue can occur on various operating systems, including Windows and mac OS. Here are some possible reasons for the error:

1. Zoom Client Auto-update Error

Zoom may report an error if it cannot update to the latest version.

2. Internet Connection Problems

Several factors, including network congestion, poor network connection, or both, can cause Zoom errors.

3. Third-party Applications Running on Your Device

Applications on your device, such as antivirus software, may interrupt the connection between the Zoom client and Zoom servers.

4. Zoom Server Issues

This error may occur if the Zoom servers are unavailable or undergoing maintenance. This may render the platform unusable.

How to Fix Zoom Error Code 10004?

When the Zoom client installed on your computer cannot automatically update or fix common crashes, it generates Zoom error codes.

1. Restart the Router

First, restarting network devices and routers can resolve intermittent issues, including dropping WiFi connections. We also recommend connecting the router to your personal computer with an Ethernet cable to ensure your computer has a working internet connection. It connects to your Internet Service Provider (ISP), which provides Internet access to users and businesses.

2. Disable Antivirus Software

Second, we sometimes check to see if the antivirus is disabled; it's an aggressive third-party antivirus system that blocks specific programs from accessing the internet or hardware needed by the application. It will try to disable your antivirus to ensure Zoom works; if it does, it's best to have some expectations with that software.

3. Manually Perform Updates on Zoom

Third, manually upgrading the Zoom client to the latest version will resolve this issue. You can get it by going to the Download Center of the Zoom website on a computer and checking the Google Play Store for an update available.

4. Reinstall the Program

Try reinstalling the app by downloading it again from the relevant app store. Reinstalling the app might give them a fresh start and fix any issues they might have.

5. Contact the Zoom Support Team

Finally, if none of the other solutions work, contact Zoom Support and ask them to fix the issue.

  1. The computer operating system you are using.
  2. Where are you, and what are you doing when you get this error.
  3. If you are already in a meeting or trying to join or create a meeting, you will need a meeting ID.

Zoom Cannot Install Update 10004

There might be an update issue with the Zoom client, so you might get Zoom error 10004. Due to this issue, it is difficult for users to access Zoom meetings, and it is also difficult for Zoom clients to connect with Zoom servers.

Zoom error code 10004 can occur while a user is on a Zoom call or during the installation of the Zoom application due to various reasons. One possible cause could be the server blocking Zoom clients from connecting, while another solution is to enable the Zoom function to work despite Windows Firewall blocks.


Zoom error code 10004 is related to a failed update on Mac OS, but it could also be caused by other issues if the update is not the source of the problem. In addition, we discuss possible alternative outcomes. We hope our tutorial was helpful for you in resolving the Zoom error code 10004 issue and you were able to rejoin the meeting afterward.

NUROUM is a company that focuses on providing audio and visual equipment to enhance the hybrid work experience. If you're specifically interested in external video conferencing equipment, NUROUM offers solutions for improving virtual communication and collaboration.

Facebook LinkedIn Twitter