NUROUM | shipping

1. Which countries/areas do you ship to？And how much will I be charged for shipping? For the deliverable address and the shipping cost, please refer to the form below:

Deliverable Country/Region	Shipping Policy
North America	United States, Canada
Asia & Pacific	HongKong
	Australia
	New Zealand
	Singapore
	Korea
Europe	Austria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain
Europe	United Kingdom
Middle East	United Arab Emirates, Saudi Arabia, Türkiye
Note:In North America, free shipping for orders within $49.00. For orders over $49.00, the freight will be $15. For other countries or regions except North America, free shipping for orders within $99.00. For orders over $99.00, the freight will be $15.

2. How long can I receive my parcel?

Deliverable Country/Region	Deliverable Country/Region	Transit Time
North America	United States, Canada	Around 2-5 business days
Asia & Pacific	HongKong	Around 2-5 business days
Asia & Pacific	Australia, New Zealand, New Zealand, Singapore, Korea	Around 4-7 business days
Europe	Austria, Bulgaria, Belgium, Czech Republic, Croatia, Cyprus, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain	Around 3-10 business days Note: The time may vary based on your shipping address.
Europe	United Kingdom	Around 4-7 business days
Middle East	United Arab Emirates, Saudi Arabia, Türkiye	Around 4-9 business days

3. How will my delivery be shipped? Amazon functions as our logistics partner to ship our NUROUM products. They will choose the carrier that they think works best for our customers.

4. I ordered more than one item. Will they all be delivered at the same time? We will try to make sure all your items reach you simultaneously. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

5. Can I change the delivery address of my package after it has been shipped out? Unfortunately, we cannot change the shipment once the product is en route.

6. What do I need to do when I received a different product than what I ordered? Please contact our Amazon service team or our customer support at customer.service@nuroum.com.

Shipping