Comprehensive Comparison of Call Center Headsets: Which One Fits Your Needs?

1. Logitech Zone 305 Wireless Headset

Ratings: 4.5 | Price: $99.99

Specifications

• Audio Features: 30 mm dynamic audio drivers deliver great sound quality for calls and more
• Microphone type: Dual omni-directional MEMS mics with directional beamforming and DSP
• Dimensions: 6.80 x 6.56 x 2.60 in| Weight: 0.27 lb (122g）
• Music Time: Up to 20 hours
• Talk Time: Up to 16 hours
• Charge Time: 2 hours
• Connection Type: Bluetooth 5.3, USB Type-C 
• Wireless freedom：Up to 30 m (100 ft)²

Key Features

1.    Certified for Major Collaboration Platforms

The Zone 305 is certified for Microsoft Teams, Zoom, and Google Meet, ensuring seamless integration and enhanced productivity across your preferred communication tools.

2.    Advanced Noise Cancellation

Dual noise-canceling microphones and an advanced algorithm ensure crystal-clear voice capture while suppressing unwanted background noise, making it ideal for remote work and call centers.

3.    Clear and Immersive Audio

The dynamic speaker drivers provide warm, clear audio, enhancing your experience for both calls and multimedia, with excellent noise-canceling performance for a distortion-free experience.

4.    All-Day Comfort

Weighing only 122g, the Zone 305 offers a lightweight, ergonomic design with padded ear cushions and a headband, allowing you to wear it comfortably throughout long meetings and work sessions.

5.    Multi-Device Connectivity and Impressive Battery Life

Stay connected with Bluetooth or USB-C to up to two devices simultaneously, and enjoy up to 20 hours of listening time and 16 hours of talk time. A 5-minute charge gives you up to 1 hour of talk time, ensuring productivity without interruptions.

Amazon User Reviews

Ratings: 5/5 | Replacement for Microsaft Meeting headset

“I had used a Microsoft Meeting headset for working at home. It broke after a couple years of service and I found it was no longer available. Logitec to the rescue! So now my headset, keyboard and mouse are all logitec. Hard to go wrong with logitec. I didnt buy it to listen to music, but it does seem OK for such use.”

— Mark P.

Ratings: 1/5 | The Bluetooth signal on the headset is not very good

“The Bluetooth signal of the headset is not very good, often easy to break, in the meeting, always listening to listen to can not hear the sound, very annoying.”

— Dianna Cuffman

Product Page

2. Jabra Evolve2 50

Ratings: 4.0 | Price: $99.99

Specifications

• Audio Features: Active Noise Cancellation (ANC) 
• Microphone Type: 2 Analog MEMS / 2 Digital MEMS (Stereo) | 1 Analog MEMS / 2 Digital MEMS (Mono)
• Dimensions: 7.6 x 2.56 x 6.89in| Weight: 0.33 lb (149g）
• Connection Type: USB Type-A, USB Type-C 
• Wireless freedom：Up to 30 m (100 ft)²

Key Features

1. , blocking out unwanted noise in busy environments and allowing you to focus on your calls and work without distractions.
2. High-Quality Microphone Technology
   Featuring a combination of 2 Analog MEMS and 2 Digital MEMS microphones, the Evolve2 50 provides crystal-clear voice quality by picking up sound from all directions while filtering out background noise for a more professional audio experience.
3. Seamless Connectivity and Versatile Usage
   This headset supports both USB Type-A and USB Type-C connections, ensuring compatibility with various devices and offering wireless freedom of up to 30 meters, making it ideal for both office and remote work environments.

Amazon User Reviews

Ratings: 5/5 | Good for the price

“Comfortable, works well, and a great value for the money. Noise canceling isn’t exceptional but with music is masks office noise well. I appreciate these fitting my lager head without discomfort.”

— debbie

Ratings: 4/5 | USB Headset with Mic

“I’m on calls for many hours every day for work. I previously used a Sony neckband headset for years, but after experiencing connection issues, I decided to switch to a wired model.

The sound quality is very good, and the mic performs excellently, making it great for calls. However, the build quality is just okay—not terrible, but not premium either. The biggest downside is comfort—I only wear this when necessary because it feels somewhat uncomfortable for long periods.

Overall, it’s a solid choice for audio and mic performance, but if comfort is a priority, you might want to explore other options.”

— Todobien

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3.Poly Voyager 4310-M UC Headset

Ratings: 4.3 | Price: $129.99

Specifications

• Audio Features: Premium sound quality with wideband audio
• Microphone Type: Noise-cancelling microphone with acoustic fence technology
• Dimensions: 7.8 x 7.3 x 3.1 in | Weight: 0.27 lb (122g)
• Music Time: Up to 47 hours
• Talk Time: Up to 24 hours
• Charge Time: 1.6 hours
• Connection Type: Bluetooth 5.2, USB-A, USB-C
• Wireless Range: Up to 50 m (164 ft)²

Key Features

1. Certified for Unified Communications (UC)
   The Voyager 4310-M is certified for Microsoft Teams, Zoom, and other leading UC platforms, ensuring seamless integration with your communication tools for improved collaboration and productivity.
2. Noise-Canceling Microphone Technology
   The headset’s microphone features acoustic fence technology, effectively blocking background noise and delivering clear, high-quality audio for both you and your colleagues during calls and meetings.
3. All-Day Comfort and Light Design
   Weighing only 118g, the Voyager 4310-M offers a lightweight, comfortable design with plush ear cushions, allowing you to wear it comfortably throughout long work sessions without feeling fatigued.
4. Long Battery Life and Flexible Connectivity
   With up to 24 hours of talk time and the ability to quickly charge in 1.5 hours, the Voyager 4310-M ensures you stay productive all day long. It also supports USB-A, USB-C, and Bluetooth connections, making it versatile for both wired and wireless use.

Amazon User Reviews

Ratings: 5/5 | Going strong

“I work from home and needed a decent wireless headset for Teams meetings. Good sound quality, holds charge for a long time, nice robust headset that looks and feels professional and easy to use charging stand. Would buy again.”

— Puppy_uk

Ratings: 5/5 | Great Linux Support

“Arch Linux (Kernel 6.3.9, PulseAudio 16.1).

Simply put, this works great. Using the included BT700 USB-A bluetooth adapter (comes pre-paired with the Voyager 4310 UC headset). I also paired the headset to my Android device. Connecting to both devices simultaneously is easy and works great.

The included BT700 bluetooth adapter has the advantage of providing an LED status indicator. The LED on the BT700 is BLUE when connected, RED when mic is muted, and OFF when the headset is off. This visual feedback is quite nice, especially since the mute button (located on the microphone boom) is a momentary switch. The headset will additionally announce (vocally) that the microphone is muted when the momentary switch is pressed and will, likewise, announce that the mic is unmuted if pressed again. If you attempt to speak into the mic while muted, the headset will provide you with vocal reminder that you are muted. This is all done in hardware.”

— J. Shackleford

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4.Nuroum HP31D 

Ratings: 4.3 | Price: $90.00

Specifications

• Audio Features: Al noise cancellation and Echo suppression
• Microphone type: 2 ECM omnidirectional microphone
• Dimensions: 157.7*184.9*68.6mm| Weight: 0.4 lb (184g）
• Music Time: Up to 45 hours
• Talk Time: Up to 35 hours
• Charge Time: 2 hours
• Connection Type: Bluetooth 5.3, USB Type-C, USB Type-A 
• Wireless freedom：Up to 20 m (66 ft)²

Key Features

1. Crystal-Clear Communication
   The HP31D features high-definition audio with a noise-canceling microphone to ensure clear and natural communication, whether in meetings or on calls, by minimizing background noise.
2. Certified for Major Collaboration Platforms
   The headset is certified for Microsoft Teams, Zoom, and other leading UC platforms, enabling effortless integration and enhanced productivity with seamless compatibility across your communication tools.
3. Comfortable All-Day Wear
   Designed for comfort during extended use, the HP31D boasts a lightweight, ergonomic build with cushioned ear pads and a padded headband, allowing you to wear it comfortably throughout long work sessions.
4. Simple Plug-and-Play Setup
   With USB-A and USB-C connectivity, the HP31D offers quick and easy setup. Simply plug it into your laptop or PC, and you're ready for meetings, calls, or music in no time.

Amazon User Reviews

Ratings: 4/5 | Decent low-middle end headphones

“These are one good step up from the cheap end of the market. The sound quality is acceptable, especially for voices. For music, meh. The controls are easy to use. In my mind, these would be good travel headphones that work just find but you wouldn't be too upset about it if they got filched.”

— ScienceGal

Ratings: 5/5 | Comfortable and Long-Lasting Wireless Headset for Work and Calls

“This wireless headset with noise-canceling mic is a practical choice for professionals needing clear audio and extended battery life. Designed for single-ear use, it allows users to stay aware of their surroundings while maintaining excellent call quality. The noise-canceling microphone effectively blocks background noise, making it ideal for busy environments like call centers, home offices, or for truck drivers on the road.

With up to 45 hours of playback, this headset can easily last through multiple workdays without needing frequent recharges, a valuable feature for those in long shifts or on the go. The multi-point connection allows seamless switching between devices, and the convenient mute button makes it easy to control calls without interruption.

Overall, this wireless headset is a reliable, comfortable option for anyone needing consistent audio quality for work. Its extended battery life, noise-canceling mic, and multi-point connectivity make it versatile and practical for both professional and personal use.”

— Tsula

Product Page

5. Yealink WH62

Ratings: 4.1 | Price: $179.99

Specifications

• Audio Features: High-definition wideband audio for exceptional sound quality
• Microphone Type: Noise-canceling microphone with acoustic noise suppression
• Dimensions: 7.2 x 6.8 x 3.1 in | Weight: 0.28 lb (127g) 
• Standby time: 90 hours
• Talk Time: Up to 13 hours
• Charge Time: 2.5 hours
• Connection Type: USB-A, USB-C, Bluetooth
• Wireless Range: Up to 160 m (525 ft)²

Key Features

1. Certified for Leading Communication Platforms
   The Yealink WH62 is certified for Microsoft Teams, Zoom, and other popular UC platforms, ensuring smooth integration and enhancing productivity across communication tools in professional environments.
2. Effective Noise-Canceling Microphone
   Equipped with a noise-canceling microphone and advanced noise suppression technology, the WH62 ensures clear and crisp voice transmission, eliminating unwanted background noise to provide excellent call quality even in noisy spaces.
3. Comfortable All-Day Wear and Long Battery Life
   Designed for extended use, the WH62 is lightweight and features comfortable ear cushions to minimize fatigue. With up to 20 hours of talk time, it keeps you productive throughout your workday, while the fast 2-hour charge ensures you’re always ready to go.

Amazon User Reviews

Ratings: 5/5 | Best headset I've ever bought
“I work from home and needed a wireless headset with long battery life. Each day I am on a day long call for my technology job and basically never hangup the headset. This thing has lasted 10 hours each day for the past 12 weeks of work since I bought it. When it does notify you of low battery you have about 20 minutes before it dies completely so basically you are getting 10 hours and 20 minutes out of this thing each day. 10 hours seems to be the maximum for this guy on a full charge is what I found. I like also the fact that if you have it muted and you try to speak, it will tell you "muted" in an audible notification. That's a nice reminder that people aren't hearing you when you're trying to talk with the mute button on if you forgot. I highly recommend this headset for those who use the phone a lot for your jobs! It seems to be designed specifically for teams and that's what we use at work so I don't know how it works with all other programs. I have had to jump on zoom calls for all other vendors and it seems to work just fine for it to. It's a great product.”
— David

Ratings: 3/5 | Just submitted a warrenty Ticket
“The Yealink headset was easy to set up to the computer and teams. It worked fine for a while but then the mic started to stop working in the middle of meetings. I would reset it and it would work fine for a while, then one day after about a year it stopped working altogether. It is still under warranty and was expensive, so I just put in a repair ticket at Yealink. I do like them but lets see how they respond, I will update this and amount of stars when this is resolved. Update: Yealink responded in a quick and efficient manner they reviewed my problem determined it was a hardware issue and have put a new one in the mail. the whole process was about 7days. Great customer service.”
— William R.

Product Page

Choosing the ideal call center headset depends on your specific needs, including audio quality, comfort, connectivity options, and noise cancellation. Whether you're looking for something affordable yet efficient like the Nuroum HP31D or a more premium option like the Yealink WH62 with extended range and exceptional sound, each of the headsets reviewed here offers unique advantages. Consider your primary use cases—be it for calls, video conferencing, or music—and pick the headset that will best enhance your communication experience, helping you stay productive and engaged in every conversation.