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VoIP Caller: What It Is, How It Works, and the Best Tools

May 30, 2025 By The Nuroum Team
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This 2025 guide explains what a VoIP caller is, how Voice over Internet Protocol (VoIP) technology works, and why it’s changing the way we communicate. From practical tips on spotting VoIP scam calls to a list of the best VoIP apps like WhatsApp, Zoom, Google Voice, and Signal—this article covers everything you need to know. You’ll also learn why quality gear like the HP31D headset or OpenEar Pro can improve your calling experience dramatically. Whether you're a remote worker, freelancer, or curious user, this guide has you covered.

TL;DR

  • VoIP caller = someone calling over the internet.
  • It’s affordable, powerful, and widely used.
  • Watch out for scams, but enjoy the benefits.
  • Use pro gears for crystal-clear calls.

Have you ever looked at your phone and seen “VoIP Caller” flash across the screen and thought—What even is that? Is it a scam? Is it a robot? Or is it just your friend calling from a new app? Trust me, you’re not alone. I’ve had clients, coworkers, and even family ask me questions like:

  • What is a VoIP caller?
  • Should I answer VoIP calls?
  • Are VoIP calling apps safe to use?

In this guide, we’re going to break everything down—from the basics of VoIP caller meaning to how to use it safely and which apps work best in 2025. And yes, I’ll also share my top gear pick for making VoIP calls sound super clear (because not all mics are made equal).

call center business headset

What Is a VoIP Caller?

VoIP Caller Meaning in Simple Terms

Let’s keep this simple: a VoIP caller is someone making a phone call using the internet instead of a traditional telephone line.

VoIP stands for Voice over Internet Protocol. That’s just a fancy way of saying your voice travels through the internet, like an email or a video stream, instead of through copper wires (which is how regular phone calls work).

So, if you’ve used Skype, Zoom, WhatsApp, or Google Voice to call someone—congrats, you’ve been a VoIP caller!

According to Statista, there were over 3 billion mobile VoIP users worldwide in 2023—and that number is still growing fast in 2025.

How VoIP Calling Works Behind the Scenes

Here’s a quick breakdown:

  1. You speak into your microphone.
  2. Your voice is converted into digital packets.
  3. Those packets travel over the internet.
  4. They’re reassembled on the other end into something the listener can hear.

If the connection is strong and your mic is clear, the other person might not even know you’re using VoIP.

Why You Might See ‘VoIP Caller’ on Your Caller ID

When you get a call that says "VoIP Caller," it just means the caller is using internet-based tech. Sometimes, it’s a friend using an app. Sometimes, it's a company calling through cloud-based phone systems.

And yes, sometimes scammers hide behind VoIP systems because it’s easy to get a number without revealing your identity. That’s why it’s important to know who’s calling—or at least have solid call protection on your phone.

What Is VoIP Calling?

The Technology Behind VoIP

VoIP isn’t new. It’s been around since the mid-1990s, but it’s come a long way. Today, it's used by:

  • Remote workers
  • Customer service teams
  • Startups
  • Large enterprises
  • Everyday people catching up with friends overseas

It’s affordable, flexible, and easy to use. And with a good setup (like the HP31D Headset), you can sound professional from your bedroom or a busy coffee shop.

Benefits of Using a VoIP Caller Over Traditional Phones

Let’s get practical. Here’s why VoIP is often the better choice:

  • Lower costs: Especially for long-distance and international calls
  • More features: Like voicemail-to-email, call forwarding, call recording
  • Portability: Take your number with you, anywhere with internet
  • Better integrations: Connect with your CRM, calendar, or business tools

I’ve used VoIP for years while collaborating remotely, and I’ve saved hundreds (if not thousands) on phone bills.

VoIP vs. Traditional Calling: What’s the Difference?

FeatureVoIP CallerTraditional Caller
Tech BaseInternetLandline or Cellular
CostOften cheaper or freeCan be pricey, esp. international
Device NeededSmartphone, tablet, laptop, headsetPhone line or mobile phone
PortabilityAnywhere with Wi-FiTied to carrier/location

Top VoIP Calling Apps You Should Try in 2025

Not all VoIP calling apps are created equal. Here are some I’ve tested and trust:

1. WhatsApp

  • Pros: Free, widely used, end-to-end encrypted, user-friendly.
  • Cons: Needs a mobile number; less ideal for business use.
  • Key Features: Voice and video calls, group calls, secure messaging, file sharing.whatsapp.png

2. Skype

  • Pros: Reliable for international calls, strong business features, Skype number support.
  • Cons: UI feels dated; requires account setup.
  • Key Features: HD video/audio, screen sharing, voicemail, real-time translation.skype-web-en.jpg

3. Zoom

  • Pros: High-quality calls, widely used for work, strong integrations.
  • Cons: Requires app download; overkill for casual users.
  • Key Features: Zoom Phone, call recording, integrations with Slack/Google Calendar, HD video.Zoom.webp

4. Google Voice

  • Pros: Free U.S. number, spam filtering, works across devices.
  • Cons: Limited availability outside the U.S.; basic UI.
  • Key Features: Voicemail transcription, texting, call forwarding, spam blocking.google-voice.webp

5. Signal

  • Pros: Unmatched security, open-source, no ads or trackers.
  • Cons: Fewer features than mainstream apps.
  • Key Features: End-to-end encryption, voice/video calls, minimal data retention.signal.webp

6. Facebook Messenger

  • Pros: Easy for Facebook users, integrates with chats, supports video/voice.
  • Cons: Not very secure; privacy concerns.
  • Key Features: Voice/video calls, reactions, chat integration, cross-device sync.

Is a VoIP Caller Safe and Legal?

Common Scams Using VoIP Callers

Okay, here’s the not-so-great part: scammers love VoIP. Why? It’s cheap and easy to spoof a number.

According to the FTC, robocalls and VoIP scams are among the top complaints received every year. 

Signs a VoIP call might be suspicious:

  • The number shows up as "unknown"
  • The caller demands immediate action (like paying a fine or giving your SSN)
  • The voice sounds robotic or pre-recorded

How to Verify a Legitimate VoIP Call

  • Ask the caller for their name and callback number
  • Use reverse phone lookup tools like Truecaller or Whitepages
  • Don’t give out personal info unless you’re 100% sure

Steps to Protect Yourself from Suspicious Calls

  • Block unwanted numbers
  • Use apps like Hiya or RoboKiller
  • Report scams to the FCC
  • Educate friends and family

FAQ: Common Questions About VoIP Callers

Who are the top VoIP providers in California for small businesses?

Some of the top VoIP providers in California include RingCentral, Nextiva, Ooma, and Vonage. These services are popular for their scalability, reliability, and user-friendly interfaces. When choosing a provider, consider factors like pricing, customer support, mobile app integration, and compatibility with your existing communication tools.

What is the meaning of 'VoIP Caller' on my phone?

When your caller ID says “VoIP Caller,” it simply means the person is using a VoIP service—usually an app or a cloud phone system—to make the call.

Are all VoIP solutions prone to call quality problems like lag or jitter?

Not necessarily. While poor internet connectivity can affect any VoIP service, high-quality VoIP providers combined with the right hardware—such as ENC-enabled headsets like Nuroum’s OpenEar Pro—can significantly improve clarity and reduce dropouts, even in noisy settings.

What are the best VoIP calling apps?

Some of the best VoIP calling apps in 2025 include WhatsApp, Zoom, Skype, Google Voice, and Signal. Each offers unique features for personal and business use.

Do I need special equipment for VoIP calls?

Nope—but good gear helps. A solid headset like the HP31D and a camera like the All-in-One Camera 360 Pro can make your calls clearer and more professional.

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